If your organization is using FirstClass as its mail system, you'll have a FirstClass mailbox containing all the private messages you have sent and received. To open your mailbox, tap the Mailbox icon on the toolbar.
Whether you are using FirstClass mail or not, you'll see messages in FirstClass conferences.
An open message displays toolbar buttons that let you reply, forward, toggle the read status, unsend, delete, and print. The buttons you see depend on the type of message (for example, whether you sent it).
When you receive a message over the Internet, FirstClass blocks images for security reasons. To display these images, tap the yellow bar.
Messages with replies are grouped into threads. A message thread consists of a message plus all the replies that have been made to it. The oldest (original) message is at the bottom of the thread, and the most recent reply is at the top.
To send a message, tap the New Message button in your mailbox or a conference.
Note
Depending on your preferences, addressing a message to someone who isn't in your organization will automatically create a contact representing that person in your Contacts folder. If you don't want this behavior, clear the Auto create contact for external recipients checkbox in your preferences.
The message form consists of a top pane (envelope), where you provide information such as the message subject and recipients, and a bottom pane, where you enter and format your message content.
Note
Your spelling is checked as you type, using your device's standard method.
| Field | Description |
|---|---|
| Subject | The subject of the message. |
| To | The recipients' names. Type the name as it appears in the Directory (or type an Internet email address). For recipients who are in the Directory, you can also enter a partial name, then choose the person you want from the list of matches. If you type an email address that is in the Directory, the name will resolve to the recipient's Directory name. You can add multiple recipients. You can enter conference names just as you would enter a person's name. If you created this message in a conference, the message is automatically addressed to the default conference recipients (typically just the conference itself). |
| Cc | Recipients who will be copied on the message. To reveal this and the Bcc field, tap the disclosure button beside To. Enter their names just as you would enter To names. |
| Bcc | Recipients who will be blind copied on the message. These recipients won't see the names of any other recipients, and their names will likewise be hidden from the other recipients. Enter their names just as you would enter To names. |
| Send | Sends the message and closes it. |
| menu | Attach attaches a file that is on your device to the message. Browse for and select the file, or take a picture. Delete deletes the message, if you decide you don't want to send the message after all. If you want to keep the message, but not send it yet, close the message form. It will be saved as a draft. Print prints the message using your device's standard print method. Other menu options are documented below. |
You can compose a signature that will be added automatically to the bottom of the message body for every message you create. A signature can be used to repeat your name, indicate your title or email address, provide required legal statements, and so on.
To compose a signature, choose Preferences from the application menu. In the Signatures section, type and format your signature. Tap Save on the preferences form when you are done.
In addition to the normal priority, you can make a message urgent or low priority.
An urgent message appears in red bold when you send it or after you have read it. It may also result in special handling on route.
A low priority message may also get special handling. Check with your administrator to see if making messages low priority has any effect in your organization.
You set priority from an open unsent message's menu.
| To | Choose |
|---|---|
| make a message urgent | Priority > Priority Urgent |
| make a message low priority | Priority > Priority Bulk |
A message's receipt options control:
Normally, FirstClass notifies you when your message can't be delivered. If you don't wish to receive this notification for a message, you can tell FirstClass not to create it.
Limitation
These options won't work with all mail systems.
You set the receipt option from an open unsent message's menu.
| To | Choose |
|---|---|
| notify you that a message has been read For a message sent to a conference, you will receive a notification each time someone reads the message. This option won't work if a recipient toggles the red dot off before opening the message. |
Receipt > Receipt on Read |
| notify you when a message has been delivered | Receipt > Receipt on Delivery |
| notify you each time your message is delivered to another server on its route | Receipt > Receipt on Route |
| prevent nondelivery notices | Receipt > Suppress NDN |
When you send a message, only one copy of the message is actually created. It is stored on the server, and you and your recipients have links to it.
You can change the properties of your own link (for example, by changing the subject), and even delete it, without your actions affecting the others' links. The actual message stays on the server as long as there are any links to it, and it has not yet expired.
This means that if you send a message to a conference, then want to delete it, you must first unsend it.
In certain circumstances, you can unsend a message. This makes the message disappear from all FirstClass recipient mailboxes and conferences. It remains in your mailbox as an unsent message, where you can either delete it or update and resend it. Do be aware that the message may already have been read by recipients before you unsent it.
Notes
You can't unsend a message that was sent through the Internet or a gateway, or moved or deleted by the recipient.
In most cases, you can't unsend a message directly from a conference. You must go to your mailbox to unsend it.
To unsend a message, choose Unsend from its menu, or open it and tap the Unsend button.
To reply to a message, open the message, then tap the Reply button. The reply is addressed to the recipients you specified in your preferences, as described below.
Tip
If you want to quote part of the original message, select the part you want to quote before tapping Reply.
To open a menu of all reply options, tap the Reply Options button beside Reply:
If you select part of the message first, Reply with Quote works just like Reply, and quotes the selected part in your reply.
This reply option is often not allowed. It's only available in conferences where you have permission to use it.
A reply message opens with the same subject and preaddressed. You can update any of the information in the reply's envelope.
Type your response in the body area below the envelope, then send the message.
Note
Depending on your preferences, replying to someone who isn't in your organization will automatically create a contact representing that person in your Contacts folder. If you don't want this behavior, clear the Auto create contact for external recipients checkbox in your preferences.
When you choose Reply to reply to a message, FirstClass preaddresses the reply with your default reply recipients. You can change this default in your preferences.
Exception
Replies to messages in conferences are automatically addressed to the conference's default reply recipients.
To change your default reply recipients, choose Preferences from the application menu, then go to the Messaging section. Update the Reply preference field:
| This option | Does this |
|---|---|
| Automatic | Either addresses a reply directly to the sender and puts all other recipients of the original message in the Cc field, or uses the reply preference set for the user group to which you belong. |
| Reply All | Addresses a reply directly to the sender and all other recipients of the original message. |
| Reply Sender | Addresses a reply directly to the sender only. |
No matter what reply option you choose, you can make FirstClass always quote original messages in your replies. This also changes the default Reply button to Reply with Quote.
To always quote original messages, choose Preferences from the application menu, then go to the Messaging section. Tick the Use "Reply with Quote" for all reply types checkbox.
If your organization uses FirstClass as its email application, you can make FirstClass reply automatically to messages that are sent to you. This is useful, for example, if you want to inform message senders that you are on vacation.
To turn on automatic reply, choose Preferences from the application menu, then go to the Messaging section. Update the fields under Automatically reply to:
| This field | Does this |
|---|---|
| Local mail | Choose No if you don't want automatic replies generated for mail sent from others on your server. Yes generates replies for all local mail. Urgent Only just generates replies for mail that senders marked as urgent. |
| Internet mail | Choose No if you don't want automatic replies generated for mail sent over the Internet. Yes generates replies for all Internet mail. Urgent Only just generates replies for mail that senders marked as urgent. Be careful about replying automatically to Internet mail. Spam mailers are often looking for replies to verify that an address is genuine. |
| Reply text | The text that you want in your automatic replies. |
To forward a message to someone else, open it, then tap the Forward button. A forwarded message opens, containing the original message in the body. Update the envelope as desired. You can also add your own text in the body.
If your organization uses FirstClass as its email application, you can make FirstClass forward your messages automatically. This is useful, for example, when you aren't available and want your mail answered by someone else.
To turn on automatic forwarding, choose Preferences from the application menu, then go to the Messaging section. Update the fields under Automatically forward:
| This field | Does this |
|---|---|
| Local mail | Choose No if you don't want mail sent from others on your server to be forwarded. Yes forwards all local mail. Urgent Only just forwards mail that senders marked as urgent. |
| Internet mail | Choose No if you don't mail sent over the Internet to be forwarded. Yes forwards all Internet mail. Urgent Only just forwards mail that senders marked as urgent. If you receive messages from an automated listserver, be careful about forwarding Internet mail. Every message you receive from the listserver will be forwarded. |
| Voice/fax mail | Choose No if you don't voicemail and faxes to be forwarded. Yes forwards all voicemail and faxes. Urgent Only just forwards voicemail and faxes that senders marked as urgent. |
| Method | Redirect shows the original message sender as the sender of the forwarded message. The original list of recipients is retained for information purposes only. Forwarding doesn't send these recipients duplicate copies. Forward shows you as the sender of the forwarded message. The new recipient replaces the original list of recipients. This is the same behavior you see when you manually forward a message. |
| Forward to | The email address to which you want to send forwarded or redirected mail. |
Your administrator may create partially completed messages as stationery. Stationery often contains information such as the recipient's address. Depending on how your administrator set up stationery, you may not be able to change prefilled information.
You'll find a container's stationery in its Pinned flyout. To use it, simply tap it. It works just like a paper pad of message forms; you "tear one off" and complete it.
If you send a lot of messages to the same recipient, or with the same information, you can create personal stationery that works just like this as a shortcut.
To create stationery, tap the New Message button in a container just like you normally would when creating a message. Fill in the information that you want your stationery to contain, then close the message without sending it. In your mailbox, choose Properties from the unsent message's menu, then tick the Stationery checkbox. The message is converted to stationery and moved to your mailbox's Pinned flyout.
If you need to update your stationery, choose Properties from its menu and clear the Stationery checkbox. The stationery is converted back to an unsent message and appears in your mailbox's list.
You can now open this message and update it. When you are done, turn on its Stationery property again.
Using your mailbox's menu, you can list just these objects:
To show all items again, choose Show All.
If you have a large display, you can also list more items on the screen at once, in column view, by choosing List View.
To change the default view of your mailbox, use the Mailbox style field in your preferences:
You can tell FirstClass whether to accept or delete mail that FirstClass considers spam. To do this, choose Preferences from the application menu, then go to the Messaging section. Choose the option you want at Junk mail handling.