What you can do with FirstClass
FirstClass is an easy-to-use system that promotes communication within your group. You can use FirstClass to do such things as:
Note
This help documents all the features available in FirstClass. Depending on how your administrator set up your user account, you may not be able to do everything you read about here. For example, you may be able to read messages in certain areas, but not delete them. If you're not sure whether you should be able to use a particular feature, contact your administrator.
FirstClass stores all its information on your organization's FirstClass server. This server is maintained by your FirstClass administrator.
Because your information is stored centrally, rather than locally on your device, you can access it wherever you have access to a web browser or a mobile device.
These are the objects you'll work with when you use FirstClass:
Messages normally expire after a certain period. FirstClass automatically deletes expired objects.
Documents are editable after they have been posted, so people who can see them can update them. By default, documents never expire.
You can upload files such as graphics files so that they are available to other users. These files can be attached to messages or placed directly in containers.
FirstClass folders work just like other folders you are used to on your operating system. You can create and name folders, then put objects such as messages in them to organize your work. By default, objects in folders never expire.
At first glance, FirstClass conferences look like folders. A conference serves the same purpose of putting related objects in one place, but its focus is to serve as an online forum. For that reason, people who have access to a conference can send messages to it. Conferences display a red dot when they contain unread messages.
FirstClass calendars contain events, such as meetings to attend, and tasks that you need to complete. In addition to your own personal calendar, you may have access to shared public calendars.
Task manager containers provide a place to store tasks you assign to others. They offer a single location for task discussion and a way for you to be notified of a task's progress.
You can store contact information, such as email addresses and phone numbers. You can also create contact databases to share contact information with others.
Everyone has a profile to help identify them to other users. Within your profile, you can maintain a blog.
Chats are real-time, online discussions with other users who are currently connected to your server.
FirstClass communities serve much the same purpose as conferences. In addition to containing posts from people who have access, a community can contain wiki pages that everyone can update.
Bookmarks are links to frequently visited FirstClass containers or to other websites.
Voice greetings are played to the callers/types of calls you specify, when you are unable to answer the phone.